Information Processes Improvement

Electronic document and records management

Electronic document and records management is critical area to manage internally generated information.

Many organisations implement an Electronic Document and Records Management System (EDRMS) thinking that this will be the panacea for all its information woes.

BEWARE – the EDRMS will only work if is it supported by a sound information infrastructure and business processes that encourage information and knowledge sharing in an environment where the custodians of information are trusted.

The critical factors in the success of an EDRMS implementation include:

• persuading the business users that they really will find their documents again “quickly and easily”!
• planning for a massive change to the way of working
• incorporating the changes required incorporated in the EDRMS implementation process
• an excellent communication strategy and training programme
• a sound infrastructure that includes an up-to-date flexible file classification structure.